Do you run a small business and are looking to improve the way you communicate in your office? If so, you may be interested in switching to a virtual phone service. Here are some of the benefits that it can provide.
A huge benefit of a virtual phone service is the low cost that it offers. Each phone in the office is its own dedicated line, without the need to bring physical phone lines into the building. If you have a small office with only one phone line, then it can result in some cost savings over time that make it more affordable than a standard line.
A virtual small business phone service can be accessed anywhere as long as you have the right equipment and software. The physical phone needs to be plugged into the Internet, so that means you can easily move the phone wherever you want. If you want to take the phone home and answer calls from there, you can do that without any hassle.
You also have the option of taking calls on your cell phone. Virtual phone services tend to have apps that replicate the physical desk phone on your smartphone This gives you access to all of the same features without being at the physical desk phone. This includes answering calls, checking voicemails, and things of that nature.
You can also eliminate the need to have a secretary by introducing call routing. Allow the virtual phone service to answer the call and give the customer a series of prompts. This allows calls to be forwarded without having a person physically do it for you. Call routing can also direct customers to pre-recorded messages to answer basic questions, which avoids the need to have someone pick up the phone and answer the question for them.
All calls made through the virtual phone service are capable of being tracked, which can give you statistics that you can leverage to help your business. For example, you may want to know when the phones are the busiest so that you plan accordingly for that time of the day. You can look at how long the average call is for certain employees to learn how long customers are on the line. You can even look at average hold times to see how the experience can be improved to avoid long waits.